General Terms & Conditions
We’re looking forward to creating the best product with and for you! To make sure we are on the same page in terms of what we can expect from one another during this collaboration, we have written these General Terms & Conditions. If you have any questions, let us know at hello@norelum.com.
ARTICLE 1. Definitions
Norelum: Norelum ("Norelum," "we," "us," or "our").
General Terms and Conditions: These general terms and conditions relate to the services provided by Norelum, operating from Stockholm, Sweden.
Client: The natural person or legal entity with whom or which the agreement to supply Norelum's products and services has been concluded.
Products and Services: The products and services to be supplied or performed by Norelum, including but not limited to the design, production and publication of a website, web application, custom software, API integrations, automation solutions, consulting, and all other additional and supporting products and services.
Agreement: Any mutual acceptance, confirmed either verbally, in writing, on the website using a digital form or by email, of the provision of one or more of Norelum's products or services.
ARTICLE 2. Applicability
2.1 These General Terms and Conditions relate to all agreements and legal relationships between Norelum and the Client. Deviations to these General Terms and Conditions shall only be valid if and to the extent that they have expressly been agreed in writing or electronically. In all cases not fully or partially covered by these General Terms and Conditions, the general terms and conditions of the applicable Swedish commercial law shall apply.
2.2 Any general terms and conditions of the Client or third parties shall not be binding for Norelum and shall not apply unless stated otherwise and agreed upon in writing or by email.
These Terms & Conditions apply to all legal documents you share with us and we share with you, unless agreed upon otherwise.
ARTICLE 3. Quotations and acceptance
3.1 All quotations and estimates issued by or on behalf of Norelum shall be free of obligation, unless stated otherwise by Norelum in writing or by email.
3.2 An offer or quotation issued by Norelum shall be valid for a period of 30 days, unless stated otherwise.
ARTICLE 4. Duration, Termination & Delays
4.1 The termination of the Agreement must take place in writing, taking the following stipulations into account:
- The Client shall be obliged to pay 15% of the total amount if the Agreement is terminated before Norelum has delivered the products or services.
- The Client shall be obliged to pay 50% of the total amount if the Agreement is terminated once Norelum has already started to deliver (parts of) the products or services.
- The Client shall be obliged to pay 80% of the total amount if the Agreement is terminated once Norelum has already started to deliver (parts of) the products or services and the Client has failed to communicate with Norelum.
4.2 Dormant Projects: If the Client fails to respond to requests for feedback, content, or approval for a period exceeding 14 calendar days, Norelum reserves the right to pause the project and invoice for all work completed up to that date. Resuming a dormant project may be subject to a scheduling fee.
4.3 Norelum shall be entitled to terminate the agreement without formal notice or judicial intervention and with immediate effect if the Client is declared bankrupt, has requested or been granted a suspension of payment or has otherwise lost the free disposal of its assets.
We have set a few financial conditions to protect our schedule. If you disappear for weeks without providing feedback, we have the right to invoice for the work done so far.
ARTICLE 5. Prices and payment
5.1 All prices stated by Norelum, as well as the agreed prices, exclude VAT and any other charges arising by virtue of legal stipulations. The Client shall furthermore owe the payments which arise by virtue of these terms and conditions.
5.2 The Client's payment obligation shall enter into force on the day on which the agreement is concluded.
5.3 The costs owed shall be charged subject to the advance payment of 50% of the total invoice amount, unless agreed otherwise, and must be paid within 7 days of the invoice date.
ARTICLE 6. True Ownership & Intellectual Property
6.1 In alignment with Norelum's core values, the Client shall receive 100% ownership of the code, intellectual property rights, copyrights, and all source files produced during the engagement, immediately upon full and final payment of the agreed project fees.
6.2 Prior to full payment, all intellectual property rights remain exclusively with Norelum. Upon full payment, these rights automatically and unconditionally transfer to the Client.
6.3 Norelum shall be entitled to include the supplied (end) products, in full or in part, in its portfolio or in other communication, unless explicitly agreed otherwise in writing (e.g., via a Non-Disclosure Agreement).
We build it, you own it. Once the invoice is fully paid, you have 100% ownership of the code and assets. We just ask to show it off in our portfolio unless you ask us not to.
ARTICLE 7. Liability, Support & Indemnification
7.1 Post-launch Support: By default we offer a support period of 1 calendar month (30 days) after delivery to fix development bugs within reason. Beyond the agreed upon support period Norelum offers support through an hourly rate or a retainer agreement.
7.2 Third-Party Dependencies: Norelum frequently integrates third-party services (e.g., Stripe, Shopify, OpenAI, hosting providers). We cannot be held liable for any damages, downtime, or functional loss resulting from changes in APIs, pricing, or terms of service by these third-party entities.
7.3 Client Content Indemnification: The Client assumes full legal responsibility for any text, images, logos, or assets they provide for use in the project. The Client indemnifies Norelum against any claims, lawsuits, or penalties regarding copyright infringement or intellectual property violations related to Client-provided materials.
7.4 Browser Compatibility: Products are engineered to function optimally on modern, evergreen web browsers (latest versions of Chrome, Safari, Firefox, Edge). We are not liable for display discrepancies on outdated or unsupported browsers.
7.5 In no case shall Norelum be liable for indirect losses, including consequential loss, loss of profit, loss of income, loss of savings, or losses as a result of business stagnation.
ARTICLE 8. Use of AI tools
8.1 Norelum makes use of modern AI tools to support its design and development activities. These tools help us deliver high-quality results more efficiently and creatively, without compromising on quality or reliability.
8.2 No confidential information of the Client will be shared with external AI models. All AI output is validated by Norelum staff before inclusion in any deliverable. AI is used solely as a supportive tool, never as a replacement for human expertise. Our use of AI aligns with industry-standard security and privacy guidelines.
ARTICLE 9. Data Protection
9.1 Where Norelum processes personal data on behalf of the Client in the performance of the Agreement, Norelum shall act as a data processor and the Client shall act as a data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
9.2 In such case, the Parties shall enter into a separate Data Processing Addendum (“DPA”) governing the processing of personal data in accordance with Article 28 GDPR. The DPA shall form an integral part of the Agreement.
ARTICLE 10. Disputes and applicable law
10.1 The agreement is exclusively subject to Swedish law.
10.2 If as the result of a judicial act, one or more articles of these terms and conditions should be declared invalid, the remaining stipulations of these general terms and conditions shall remain in full force.